American Platinum and Property and Casualty (APPCIC) is committed to ensuring the health and safety of our workforce and the communities within which we operate. As we respond to the growing concerns regarding the spread of COVID-19, our goal is to continue operations without interruption.

At this time, our customer service associates have migrated to work remotely. Our customer service lines continue to operate during normal business hours. Above all, Universal is here to serve you during this time.

Currently, we expect our offices to remain open to serve you during our normal hours of operation. We encourage you to access your account from home or on the go, 24/7, using This allows you to view documents, make payments, file a claim, go paperless and more. We've made enhancements that make it easier and more convenient than ever to manage your account.

For additional information about COVID-19, get the latest report from the Centers for Disease Control at or your local health department website.

Please stay healthy and safe and know that APPCIC is here for you!